Terms and Conditions

1. Acceptance of the Terms and Conditions

Welcome to the website operated by Clover Meds LLC. (“Clover Meds,” “we,” “us,” or “our”). The following terms and conditions (“Terms and Conditions”) govern:

(i) Your access to and use of the clovermeds.com website 

(ii) Your access to and use of any other digital interfaces and properties, such as mobile applications, owned, controlled by, or made available to you by Clover Meds (“Mobile App”).

(iii) Other online or mobile-enabled technology, digital tools, and services and products provided by Clover Meds and its affiliates (collectively referred to as the “Services”).

Please carefully read these Terms and Conditions before using the Services. By using the Services, you accept and agree to be bound by these Terms and Conditions, in addition to our Privacy Notice found at [Privacy Notice], which is incorporated herein by reference. If you do not agree to the Terms and Conditions or the Privacy Notice, you must refrain from accessing or using the Services. 

The Services are offered and accessible to users who are 18 years of age or older. By using the Services, you represent and warrant that you are at least 18 years old and legally eligible to enter into a binding contract with us. If you do not meet all of these requirements, you must not access or use the Services.

2. Changes to Terms and Conditions

Clover Meds retains the right, at our sole discretion, to amend these Terms, either in whole or in part, at any time and for any reason, without incurring any penalty or liability to you or any third party. It is advisable to periodically check the Terms when using the Platform to ascertain if any changes have been made. You can determine the most recent revision of the Terms by referring to the "Last Modified" notation above. If you continue to use the Platform after the revised Terms have been posted, you will be considered to have agreed to the amended Terms. If any of the provisions in these Terms are unacceptable to you, your sole and exclusive recourse is to discontinue your use of the Platform.

3. Eligibility

To use the Services through the Platform you must meet the below criteria:

• You must be at least 18 years old
• You must reside in the United States in a state or territory where the Services are available.
• You must agree to comply with these Terms of Use.
• You must have compatible computing and/or mobile devices, Internet access, and necessary software.
• Fees may apply to mobile services and Internet usage.

Meeting these requirements does not guarantee receipt of Services, as additional criteria may apply. Clover Meds reserves the right to modify requirements without notice. Medical providers may determine criteria for Platform use on a case-by-case basis.

4. Description of Clover Meds LLC Services

The Platform is designed to facilitate the following services ("Services"): (a) development and compilation of healthcare records and information for use in medical provider encounters; (b) administrative support for scheduling and payment for Healthcare Services; (c) administrative support for coordinating fulfillment and payment for prescription medications; and (d) telecommunications and technology support for direct access to medical providers for communication, consultations, assessments, and treatment.

The Platform gathers unique information from you to enable affiliated medical providers to assess whether prescription medications or diagnostic tests are appropriate for you. This includes health information, diagnostic tests, and personal information collectively referred to as "Your Information." After reviewing Your Information, medical providers will decide whether to prescribe medication or recommend alternative clinical resources ("Healthcare Services").

You provide consent for us to share Your Information with affiliated professional entities, medical providers, pharmacies, laboratories, and diagnostic testing companies for the purpose of coordinating fulfillment and payment for Healthcare Services.

Medical providers delivering Healthcare Services through the Platform are independent professionals contracted or employed by affiliated professional entities. Clover Meds does not provide Healthcare Services and is not licensed to practice medicine. Clover Meds is not responsible for Healthcare Services or your use of them, including any personal injury or property damage.

By accepting this Agreement, you acknowledge that Clover Meds, Inc. is not acting as a pharmacy, and you may enter into a relationship with third-party entities such as pharmacies or pharmacy groups.

5. User Accounts

While certain parts of the Platform are accessible without registration, you must register with Clover Meds to access Services. Registration involves providing user information or data ("User Data"). By submitting User Data, you acknowledge that Clover Meds may use, copy, or display it. You grant a transferable and sublicensable right and license for Clover Meds to use, reproduce, modify, analyze, perform, display, distribute, and disclose User Data to third parties for the purpose of providing Services, research, and designing, developing, or improving features.

6. Code of Conduct

As a user, you agree to: 

• Ensure all Your Information provided through the Platform is accurate and regularly updated. 
• Keep your username and password confidential, using the Platform only for personal use.
• Notify Clover Meds promptly of any unauthorized use or security breaches.

You may be required to provide additional information for Healthcare Services. Failure to provide accurate and complete information may result in account suspension or termination.

As a user, you will not: 

• Use the Platform for anyone other than yourself.
• Infringe on intellectual property or other rights.
• Modify or circumvent security measures.
• Use the Platform for unauthorized purposes.
• Encourage others to violate these Terms.

7. Medical Disclaimer

The Platform is specifically designed for use in certain healthcare services and should not be considered or utilized as comprehensive medical advice, care, diagnosis, or treatment.

Users are urged to always seek the advice of their primary care physician or another qualified healthcare provider for any questions regarding general personal health, medical conditions, or drugs and medications. This includes seeking guidance before initiating or discontinuing any course of treatment, drug, or medication.

8. Privacy

At Clover Meds, we recognize the significance of confidentiality and privacy pertaining to Your Information. For detailed information on how we collect, utilize, and disclose Your Information in association with the Platform, please refer to our Privacy Policy.

9.  Consent to Telemedicine Services

Telehealth employs electronic communications, information technology, and various methods to link patients in one location with licensed, certified, or registered healthcare professionals in another location for clinical matters. While Telehealth offers potential advantages, akin to any medical procedure, it also carries inherent risks. We encourage you to thoroughly review the complete "Telehealth Informed Consent." This document provides comprehensive information about treatment methods, associated risks, and limitations when utilizing telehealth for your health and wellness requirements. To access Health Care Services, your agreement to the Telehealth Informed Consent is mandatory in relation to telehealth usage.

By utilizing the Services, you expressly agree and acknowledge that Clover Meds Meds is a recipient of the Medical Consent and holds the right to enforcement.

10. Health Information Handling

Clover Meds acknowledges the significance of maintaining the confidentiality and privacy of Your Information. For details on how we collect, utilize, and disclose Your Information in association with the Platform, kindly refer to our Privacy Policy.

11. Fees and Payments

When you submit Your Information for Health Care Services, you are committing to the payment of all applicable fees. By inputting your payment details and finalizing your request, you grant authorization to us, our affiliates, or our third-party payment processors to charge the corresponding amount. Prescription products cannot be returned for reuse or resale, and all sales are considered final. If you believe an error has occurred in the fulfillment of your prescription, please contact us through your Clover Meds account.

You acknowledge and accept that you are responsible for all fees associated with receiving the Services, which may include fees imposed by medical providers and affiliated medical professional entities.

It is important to understand that Clover Meds’ affiliated medical professional entities are not contracted healthcare providers with any health insurance plans, be they commercial, government, or otherwise (i.e., “out-of-network” providers). Consequently, you explicitly recognize and agree that you bear the exclusive responsibility for settling all fees due to receive the Healthcare Services, including any charges imposed by the medical providers and affiliated medical professional entities. Amounts collected by Clover Meds encompass fees charged by medical providers for Healthcare Services. In the event of an expired credit card or an inability to process your payment, you may receive a notification prompting you to provide an alternative payment method. Please note that Clover Meds and/or the medical provider(s) are not obligated to deliver any Healthcare Services until full payment has been received and/or verified.

Furthermore, you acknowledge and agree that, given that Clover Meds’ medical providers lack contracts with any health insurance plans for the provision of Healthcare Services, including federal or state government health care programs such as Medicaid and Medicare, any prescription medication or laboratory service ordered by a Clover Meds medical provider may not be covered.

12. Cancellations

To cancel your membership, you may submit a cancellation request at any point during the term of your agreement. However, it is required that you provide us with a thirty (30) day notice prior to the desired effective date of cancellation. There are no fees for cancelling your membership, however, patients are responsible for all membership dues and charges incurred up until the effective date of the cancellation. This policy is intended to ensure a fair and transparent process for all parties involved.

In the event of early cancellation (30+ days prior to cycle end), patients would be required to remit all remaining payments for that treatment cycle before being allowed to re-enroll into Clover Meds services.

13. Intellectual Property

Between Clover Meds and you, Clover Meds is the exclusive and sole owner of all rights, title, and interest in the Platform and its content, features, and functionality. This includes, but is not limited to, all information, software, text, displays, images, video, audio, selection, arrangement, look and feel, as well as any suggestions, ideas, or feedback provided by you. Any reproduction, modification, revision, enhancement, adaptation, translation, or derivative work of the Platform is the exclusive property of Clover Meds or its licensors, encompassing all intellectual property rights. Permission is granted to you to use the Platform solely for personal and non-commercial purposes, contingent upon compliance with these Terms. No transfer of any other right, title, or interest in or to the Platform occurs, and all rights not explicitly granted are retained by us or our affiliates.

Certain names, logos, and materials appearing in the Platform may be considered trademarks, trade names, service marks, or logos ("Trademarks") of Clover Meds or its affiliates. Unauthorized use of such Trademarks is prohibited without the explicit written consent of Clover Meds or its affiliates. The ownership of all Trademarks and associated goodwill remains with us or our affiliates.

14. Third Party References 

The Platform may contain hyperlinks or references to other websites (“Linked Sites”) operated by third parties. The Linked Sites may not be under our control; therefore, we are not responsible for the information, products, or services described therein, or for the content of any Linked Site, including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. We are providing these Linked Sites to you only as a convenience, and the inclusion of any link does not necessarily imply endorsement of the Linked Site or any association with its operators. Your use of these Linked Sites is at your own risk, and we are not liable to you in any way, either directly or indirectly, for any content, errors, damage, or loss caused by or in connection with the use of or reliance on information contained in or provided to Linked Sites.

You may have arrived at the Platform through a Linked Site, including a Linked Site controlled by a parent, subsidiary, or affiliate of Clover Meds. You understand and agree that we are not responsible for the information, products, or services described on those Linked Sites, and only these Terms will apply to your use of or access to the Platform.

15. Disclaimer of Warranties

‍You understand that we cannot and do not guarantee or warrant that authorized files or content available for downloading from the services or the internet will be free of viruses, malware, or other destructive code. you are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our services for any reconstruction of any lost data.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, virus, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the services or any items obtained through the services or to your downloading of any material posted on the services, or on any website linked to the services.

Your use of the services, their content, and any items obtained through the services are provided on an “as is” and “as available” basis, at your own risk, and without any warranties of any kind, either express or implied. neither we nor any of our providers, partners, affiliates, or health consultants make any warranty or representation with respect to the completeness, security, reliability, quality, currency, accuracy, availability, or operation of the services, or the information or content included thereon. without limiting the foregoing, neither we nor anyone associated with us represent or warrant that the services, their content, or any items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our services, our (and our service providers’) servers, the content, or communications sent from or on behalf of us are free of viruses, scripts, trojan horses, worms, malware, time bombs, or other harmful components or that the services or any items obtained through the services will otherwise meet your needs, expectations, or requirements or achieve any intended results. no advice or information, whether oral or written, obtained by you from us or through the services will create any warranty not expressly made herein.

To the maximum extent permitted under applicable law, we, on our own behalf and on behalf of our affiliates and our respective licensors and service providers, hereby disclaim all warranties of any kind, whether express or implied, statutory or otherwise, with respect to the services, including, but not limited to, all warranties of merchantability, fitness for a particular purpose, title, non-infringement, operability, condition, quiet enjoyment, value, accuracy of data and system integration, and warranties that may arise out of course of dealing, course of performance, usage, or trade practice.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the limitations on the applicable statutory rights of a consumer, so some of these exclusions and limitations may not apply to you.

16. Limitation on liability

‍in no event will we, our affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the services, any websites linked to them, any content on the services or such other websites, or any other items obtained through the services or such other websites, including any indirect, special, incidental, consequential, exemplary, or punitive damages, including, but not limited to, personal injury, pain and suffering, emotional distress, property damage, loss of revenue, loss of profits, loss of business or anticipated savings, business interruption, loss of use, loss of goodwill, loss or corruption of data, cost of substitute goods or services, or computer failure or malfunction.

to the fullest extent permitted by applicable law, in no event will we or our affiliates, or any of our respective licensors or service providers, have any liability arising from or related to your use of or inability to use the services for any action you take based on the information you receive in, through, or from the services.

These limitations will apply whether such damages arise out of breach of contract, tort (including negligence), or any other theory or cause of action and regardless of whether such damages were foreseeable or we were advised of the possibility of such damages.

We do not guarantee continuous, uninterrupted, or secure access to the services or any other related services. the operation of the services may be interfered with by numerous factors outside our control. under no circumstances shall we be liable for any damages that result from the use of or inability to use the services, including but not limited to reliance by you on any information obtained from the services or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction, or unauthorized access to our records, or programs. you hereby acknowledge that this paragraph shall apply to all content, data, and information submitted to the services.

If you are dissatisfied with any portion of these services, your sole and exclusive remedy is to discontinue use of the services. the maximum liability of us, our affiliates, or their licensors, service providers, employees, agents, officers, or directors to you under all circumstances for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) shall not exceed the amount paid by you.

17. Indemnification

You agree to indemnify, defend, and hold Clover Meds and any of its Related Persons, licensors, and suppliers harmless from and against any and all third-party claims, demands, liabilities, costs or expenses, including attorneys’ fees and costs, arising from or related to: (i) any breach by you of these Terms, (ii) your use of material or features available on the Platform in an unauthorized manner, and/or (iii) a violation by you of any and all applicable laws, rules, or regulations.

18. Governing Law

The Platform is controlled and operated by Us from the United States and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. These Terms will be governed by the laws of the State of Wyoming without regard to conflicts of law principles. 

19. Dispute Resolution and Arbitration

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms and Conditions, we and you (collectively, the “Parties”) shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, the Parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both Parties. If the Parties do not reach such solution within a period of thirty (30) days, then all disputes shall be resolved by binding arbitration in Palm Beach County, Florida, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (the “AAA”), subject to the limitations of this section. This agreement to arbitrate will be specifically enforceable in any court having jurisdiction. Notice of a demand for arbitration shall be filed in writing with the other party hereto and with the AAA. Such a notice should be mailed to:

Clover Meds LLC 

ATTN: Dispute Notice

1309 COFFEEN AVE STE 1200

SHERIDAN, WY 82801

Both parties acknowledge and agree that any disputes arising from or related to this User Agreement will be subject to arbitration, thereby waiving the right to sue or litigate in court. The interpretation and enforcement of this provision will be governed by the Federal Arbitration Act and federal arbitration.

With the exception outlined below, both parties consent to resolving any legal claims, causes of action, or disputes through individual arbitration, excluding class actions and class arbitrations. Claims can only be pursued on an individual basis, with no impact on other Clover Meds Health users. If a final judicial determination renders any specific claim non-arbitrable under the limitations of this provision, only that particular claim may be brought to court, while all other claims remain subject to arbitration.

In lieu of arbitration, claims may be brought in a local "small claims" court if permitted by the court's rules. Failure to bring claims in small claims court or appealing a small claims court judgment to a court of general jurisdiction will require binding, individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules. Both parties explicitly waive the right to a trial by jury.

You have the option to opt out of this arbitration provision within 30 days of agreeing to these Terms by sending a written request to Clover Meds at the provided address. Prior to initiating arbitration, a written Notice of Dispute must be sent to the same address, including relevant details such as name, residence address, username, email address or phone number associated with the account, a comprehensive description of the dispute, and the sought-after relief.

Clover Meds LLC 

ATTN: Dispute Notice

1309 COFFEEN AVE STE 1200

SHERIDAN, WY 82801

Arbitration costs and fees will adhere to the rules of the arbitration provider, including provisions on frivolous or improper claims. Claims not arbitrated or resolved in small claims court will be exclusively resolved in the U.S. District Court for Florida or a state court in Palm Beach County, and both parties submit to the personal jurisdiction of these courts.

The laws of the State of Wyoming will govern these Terms and any claims, with the Platform being controlled and operated from the United States. 

The Arbitration Agreement stipulates that all claims and disputes related to the Platform or these Terms will be resolved through binding arbitration on an individual basis, conducted in Palm Beach County, Florida, following the Federal Arbitration Act and AAA Consumer Arbitration Rules.

In the event that arbitration contradicts applicable law, both parties waive the right to a court trial and agree to resolve disputes through arbitration. No class arbitrations, class actions, or representative actions are allowed, and relief awarded in arbitration only pertains to the individual party involved and is limited to what is necessary for that party's specific claim or dispute.

It is expressly stated that this Mandatory Arbitration provision will persist even after the termination of the user's relationship with Clover Meds Health.

20. Class Action Waiver

‍Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a collective or class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. Each party hereby waives any right to assert consolidated claims with respect to any disputes subject to arbitration under these Terms and Conditions or any disputes between the Parties. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

21. Limitation of Time to File Claims

Any action, claim, or dispute you have against us must be filed within one (1) year, unless prohibited by applicable law. To the extent permitted by law, any claim or dispute under these Terms and Conditions must be filed within one (1) year in an arbitration proceeding. The one-year period begins when the claim or notice of dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred.

22. Termination of Services

The Terms will remain in full force and effect as long as you continue to access or use the Platform. You may terminate the Terms at any time by discontinuing the use of the Platform. Your permission to use the Platform automatically terminates if you violate these Terms.

We reserve the right to terminate or suspend any of the rights granted by these Terms and your access to our Platform with or without prior notice, at any time, and for any reason. The following provisions survive the expiration or termination of these Terms for any reason whatsoever: Disclaimer of Warranties; Limitation of Liability; Indemnification; Governing Law, Dispute Resolution, Arbitration, Class Action Waiver; and Miscellaneous.

Subject to applicable law, Clover Meds retains the right to maintain, delete, or destroy all communications and materials posted or uploaded to the Platform pursuant to its internal record retention and/or content destruction policies. After any termination, Clover Meds will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your health records or required to provide you with continuing care under our applicable legal, ethical, and professional obligations to you.

23. Comments and Concerns

Please direct all feedback, comments, requests for technical support, and other communications related to the Services to the email address info@clovermeds.com

24. AI Chatbot Disclaimer: Our website utilizes an Artificial Intelligence (AI)-powered chatbot to assist with customer inquiries and provide information related to our products and services. Please be advised that the AI chatbot is designed for general support and informational purposes only. While we strive to ensure the accuracy and relevance of the chatbot's responses, there may be instances where its statements or advice do not accurately reflect our policies, products, or services. Any commitments or promises made by the AI chatbot are not legally binding on Clover Meds. We encourage customers to verify any critical information, especially concerning purchases, returns, and our terms of service, directly through our official customer service channels.

Trademark Notice

All content on this website, including text, graphics, logos, icons, images, audio clips, and software, is the property of Clover Meds LLC or its content suppliers and is protected by United States and international copyright and trademark laws. The compilation of all content on this site is the exclusive property of Clover Meds LLC.

Trademark Information:
The name "Clover Meds" and any associated logos, designs, and any variations thereof, are trademarks of Clover Meds LLC and are protected under United States and international trademark laws. These trademarks may not be used in connection with any product or service that is not officially affiliated with Clover Meds LLC, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CloverMeds.com. All other trademarks not owned by Clover Meds LLC that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Clover Meds LLC.

Unauthorized Use:
Unauthorized use of any Clover Meds trademark, service mark, or logo may be a violation of federal and state trademark laws. Clover Meds LLC vigorously defends its intellectual property rights and will actively seek the recovery of any costs and damages it may incur preventing the misuse or misappropriation of its property.

Order Delivery and Claims Policy

At Clover Meds, we strive to ensure that your experience with us is seamless and satisfactory. However, we understand that issues may arise with your delivered order, albeit extremely rarely. To help us address any concerns promptly and efficiently, we ask you to take note of the following policy:

• Reporting Issues: If you encounter any problems with your order, it is imperative that you report these issues within 24 hours of the delivery time. This allows us to address your concerns as quickly as possible. Order issues reported outside of 24 hours will not be considered by our pharmacy partners.
• Filing Claims: Upon reporting an issue within the stipulated timeframe, Clover Meds will act on your behalf to file a claim with our pharmacy partner. Our goal is to facilitate a swift resolution to any problems you may have encountered.
• Limitation of Liability: While Clover Meds is committed to providing assistance with claims and ensuring a smooth process, we do not guarantee or hold liability for the delivery and/or quality of the medication provided by our pharmacy partner. In the rare event of an issue with your order, our role is to support and assist in the claims process to the best of our ability.
• How to Make a Claim: Should you need to report an issue and make a claim, please reach out to us directly at investigations@clovermeds.com. Our dedicated team will guide you through the claims process and provide you with the necessary support.

We value your trust and are here to support your healthcare journey. If you have any questions or need further assistance, please do not hesitate to contact us.

30-Day Satisfaction Guarantee

At Clover Meds, we are committed to helping you achieve your weight loss goals safely and effectively. We understand the importance of finding the right medical support for your journey, which is why we offer a 30-Day Satisfaction Guarantee on our Starting Dose Semaglutide Program. This guarantee is designed to provide peace of mind while ensuring the responsible use of our medications.

How It Works

• Trial Period: Your journey starts from the day you sign up for services. We encourage you to use this period to see how the medication works for you, with full support from our team.
• Feedback and Support: If you have concerns or are not satisfied with your progress, we urge you to contact us within the first 30 days. Our dedicated team will work with you to address your concerns, offering guidance and adjustments as needed.
• Return and Refund: If you decide that you wish to discontinue the medication within the 30-day period, we ask that you return the remaining medication to us within 7 days of your cancellation inquiry.
  1. Return Process: Please contact our support team to initiate the return process. We will provide you with the necessary details and instructions for sending back the medication securely.
  2. Lab Verification: Upon receipt, the medication will undergo a lab verification process to verify the integrity of the returned medication.
  3. Refund Eligibility: Once the lab confirms the medication has been received and meets our return criteria, we will process your refund. Please note, refunds can only be issued after this confirmation.

Continuous Support: Opting for a refund does not end our commitment to your health. Our team is always here to discuss alternative paths and support options that might better suit your needs.

Contact Us

We're here to support your weight loss journey every step of the way. If you have any questions about our 30-Day Satisfaction Guarantee or any other aspect of our program, please don't hesitate to reach out to our support team by emailing us at ask@clovermeds.com